Cancellation Policy.

ABBY'S GREEN CLEANING SERVICES CANCELLATION POLICY

1. Cancellation Policy and Fees. By agreeing to this Cancellation Policy, the Customer acknowledges that the Terms and Conditions accessible here are hereby incorporated into this Cancellation Policy by reference.

2. Customer Cancellation or Rescheduling. We understand it may be necessary to occasionally reschedule your Cleaning Services. If it is necessary to cancel or skip your scheduled Cleaning Services, Abby’s requires at least forty-eight (48) hours’ notice to avoid a cancellation fee. To cancel or reschedule Cleaning Services, Customers shall submit their cancellation request via email.

3. Late Notice Cancellation. If the Customer fails to give a minimum forty-eight (48) hour notice, Customer shall pay Abby’s the remaining fifty percent (50%) of the total fee equaling the total amount for the Cleaning Services.

4. Recurring Service Cancellation. For Customers with recurring Cleaning Services, all future scheduled Cleaning Services will remain unchanged unless the Customer cancels them at least twenty-four (24) hours in advance by submitting a cancellation request via email.

5. Lack of Property Access Serves as Cancellation. If Abby’s cannot gain access to the property during the agreed upon appointment time, the Customer shall pay the remaining 50% of the total fee equaling the total amount for the Cleaning Services.

6. Cancellation by Abby’s. Abby’s may cancel scheduled Cleaning Services for any reason or no reason prior to scheduled Cleaning Services. Abby’s shall reschedule any canceled Cleaning Services at its earliest convenience.

6.1. Abby’s may cancel scheduled Cleaning Services at any time for good cause, such as, without limitation, (i) Customer’s failure to make payments on time; (ii) Customer ‘s inappropriate behavior, including but not limited to harassment, abuse, or inappropriate language, towards Abby’s cleaning team; or (iii) Customer requests unreasonable changes to their Cleaning Services. If Abby’s cancels the scheduled Cleaning Services for good cause, Customer shall pay the remaining fifty percent (50%) of the total fee equaling the total

amount for the Cleaning Services.

By engaging our services, clients agree to and understand the terms and conditions of this policy.